Made on
Tilda
At WolfRepair.com, we help customers identify, verify, and order genuine OEM replacement parts for compatible Wolf appliances. Our goal is to provide a clear, reliable, and transparent shipping experience for every customer ordering Wolf replacement parts.
Please review this Shipping Policy before placing your order. If you have questions about shipping, delivery time, heavy items, international shipping, or Wolf part compatibility before shipment, submit a Wolf part compatibility request and our centralized parts support team will be happy to help.
Independent business notice: WolfRepair.com is an independent parts and service-related website. We are not owned by, operated by, authorized by, or officially affiliated with Sub-Zero Group, Inc., Wolf Appliance, Inc., or their affiliated companies. Wolf brand names and part numbers are used for product identification, compatibility, and reference purposes only.
Most orders are processed within 1–2 business days after payment has been received.
Orders are processed Monday through Friday, excluding major holidays.
Orders placed on weekends or holidays are usually processed on the next business day.
Processing times may vary during peak seasons, supplier delays, carrier delays, manufacturer backorders, or other circumstances outside our control.
If a Wolf part is backordered, special-order, discontinued, oversized, unusually heavy, or requires additional verification before shipment, processing may take longer.
Processing time is separate from carrier transit time. Expedited shipping options refer to the selected carrier/service level after the order is processed and handed to the carrier.
Many Wolf replacement parts are model-specific, serial-number-specific, production-version-specific, or appliance-configuration-specific.
Before placing an order, please verify your Wolf appliance model number, serial number, and part number.
If you are not sure whether a part fits your Wolf appliance, please submit a compatibility request before shipment. Our centralized parts support team can help review compatibility using the information available.
To help us verify compatibility, please provide:
We are always happy to help you verify the correct genuine Wolf replacement part before shipment.
We ship orders using UPS, FedEx, and USPS, depending on the destination, package type, service selected, and carrier availability.
DHL is not used for our shipments at this time.
For international shipments, we use UPS or FedEx only.
USPS may be used only for domestic U.S. shipments when appropriate for the order, package size, package weight, delivery timing, and service availability.
Carrier selection may depend on:
Tracking information will be provided once your order ships.
For most U.S. orders, available shipping options may include:
Delivery times shown at checkout are estimates and may vary depending on the carrier, destination, weather, holidays, service interruptions, and other factors outside our control.
Expedited shipping does not eliminate order processing time. If a Wolf part requires supplier fulfillment, additional verification, backorder release, heavy-item review, or special handling, the total delivery time may be longer than the estimated checkout transit time.
Our website may offer flat-rate shipping options for most standard U.S. orders.
Current checkout shipping options may include:
Shipping prices shown at checkout are intended for eligible U.S. orders only.
Some items may require additional shipping review because of size, weight, value, insurance, packaging requirements, or carrier restrictions.
Large, heavy, oversized, fragile, high-value, or special-handling Wolf parts may have higher shipping costs than the standard checkout shipping amount.
If additional shipping charges are required, we may contact you before shipment.
If a customer paid for Express Shipping and we determine before shipment that the Express timing cannot reasonably be met, we may contact the customer with available options. Any shipping adjustment, partial shipping refund, or compensation is reviewed case by case and must be approved by WolfRepair.com before being issued.
Some Wolf appliance parts require special shipping handling because of size, weight, fragility, value, or packaging requirements.
This may include, but is not limited to:
Heavy or oversized items may not be eligible for Priority or Express shipping, even if an expedited option is selected at checkout.
If you need expedited delivery for a heavy or oversized Wolf part, please submit a compatibility and shipping request before placing your order so we can review available options and provide a custom shipping quote if needed.
Some heavy, oversized, fragile, or unusually shaped Wolf parts may require additional shipping charges that are not fully covered by the standard flat-rate shipping fee shown at checkout.
This may include, but is not limited to, large burner assemblies, ventilation components, panels, glass components, trim pieces, griddle plates, and other bulky or high-risk items.
If the actual carrier cost exceeds the standard shipping amount collected at checkout, WolfRepair.com may contact the customer before shipment with an updated shipping quote.
The order will not be shipped until the customer approves and pays the additional shipping amount.
If the customer does not approve the additional shipping charge, WolfRepair.com may cancel the order and issue a refund according to the original payment method.
We make every reasonable effort to identify these situations before shipment and communicate clearly with the customer.
Estimated delivery times are provided for convenience and are not guaranteed.
Delivery time may depend on:
Once tracking is issued, customers can follow shipment progress directly through the carrier.
Tracking information will be sent once the order has shipped.
Please allow time for the carrier tracking system to update after the label is created. In some cases, tracking may not show movement until the carrier scans the package.
Tracking may show “label created” or show no movement while the package is being prepared for carrier handoff.
If a part arrives from a supplier late in the day, carrier acceptance may occur on the next business day.
A tracking number becoming available does not always mean the carrier has already physically accepted the package. Tracking movement usually begins after the package is scanned by UPS, FedEx, or USPS.
We work to ship orders as quickly as possible, but carrier delivery dates are estimates and are not guaranteed by WolfRepair.com.
Delays may occur because of weather, carrier service interruptions, incorrect addresses, holiday volume, customs processing, transportation delays, supplier delays, manufacturer backorders, or other events outside our control.
If a package is delayed in transit, we will help review the tracking information and assist when possible.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please verify:
If a package is delayed, returned, misdelivered, or subject to address correction fees because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs, carrier fees, return shipping, and reshipment charges.
If a package is refused, returned to sender, not accepted, or undeliverable because of an incorrect address or customer-related issue, the customer may be responsible for:
Any approved refund will be processed after the returned item is received and inspected.
For full return details, please review our Return Policy: https://wolfrepair.com/return-policy
If your tracking information shows no movement for an unusual period of time or you believe your package may be lost, please submit an order support request.
We will help review the tracking information and assist with the carrier claim process when appropriate.
Refunds or replacements for lost shipments may depend on carrier investigation, insurance coverage, tracking records, delivery confirmation, and claim approval.
A shipment is not automatically considered lost simply because tracking has not updated immediately after the label was created.
Please inspect your package as soon as it is delivered.
If your order arrives damaged, please submit an order support request within 48 hours of delivery.
Please provide:
Please keep the item, shipping box, labels, and all packaging materials until the claim is reviewed. The carrier may require the original packaging for inspection.
Damaged shipment claims may be delayed or denied if the original packaging is discarded before the claim is reviewed.
To report a damaged shipment, please submit an order support request here.
If tracking shows that your package was delivered but you cannot locate it, please check:
If you still cannot locate the package, contact the carrier and then submit an order support request so we can help review the shipment information available.
International shipping may be available to select countries.
International shipments are handled through UPS or FedEx only.
We do not use DHL for international shipments.
USPS is not used for international shipments unless a specific exception is approved by management before shipment.
International shipping rates are calculated based on destination, package size, package weight, carrier availability, insurance requirements, customs documentation, and shipping service level.
International shipping costs may need to be reviewed individually before shipment.
If additional international shipping charges are required, we may contact you before shipment.
International customers are responsible for:
These charges are not included in the product price unless specifically stated.
Commercial invoices, declared values, item descriptions, and customs documentation must match the order records. We cannot lower declared values, change item descriptions, or modify customs information to reduce duties, taxes, or import fees.
International delivery times are estimates only and may vary depending on:
WolfRepair.com is not responsible for delays caused by customs authorities, international carriers, import restrictions, or local delivery services.
International orders may have limited return eligibility because of high shipping costs, customs requirements, import/export regulations, carrier restrictions, and manufacturer packaging requirements.
International customers are responsible for arranging and paying for return shipping unless the return is due to our confirmed error.
We do not provide prepaid return labels for international returns unless we confirm that the return is due to our error.
International return shipping costs, customs duties, import taxes, brokerage fees, export fees, and carrier charges are not refundable.
Please verify compatibility before placing an international order.
For compatibility help before shipment, please submit a Wolf part compatibility request.
Original shipping charges are non-refundable unless the return is due to our confirmed error.
Return shipping is the customer’s responsibility unless we shipped the wrong item or made another confirmed fulfillment error.
If an order included discounted, flat-rate, or partially subsidized shipping, the actual shipping cost incurred by us may be deducted from the refund when the return is not due to our error.
For full return details, please review our Return Policy: https://wolfrepair.com/return-policy
If you need to change your shipping address, shipping method, or order details, please submit an order support request as soon as possible.
We will do our best to update the order before it ships. However, once an order has been processed, packed, transferred to a carrier, or shipped, changes may no longer be possible.
If you need to cancel an order, please submit an order support request as soon as possible.
If the order has not yet shipped, we will do our best to cancel it before processing.
If the order has already shipped, the order will be handled according to our Return Policy.
For full return and cancellation details, please review our Return Policy: https://wolfrepair.com/return-policy
If you have questions about shipping cost, delivery time, heavy items, international shipping, or compatibility, please submit a Wolf part compatibility request before placing your order.
We can help review:
Parts Support: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET).
Messages received outside business hours will be reviewed on the next business day.
WolfRepair.com may update this Shipping Policy from time to time. The version posted on this page applies to orders placed after the updated date shown above.
For shipping questions, Wolf part compatibility help, damaged shipment claims, or order assistance, please contact our centralized parts support desk.
Parts Support Email: info@subzeroparts.com
Parts Support Phone: (805) 429-8885
Wolf Repair Service Phone: (858) 428-2121
Compatibility form: Check Wolf Part Compatibility
Order support form: Start Wolf Parts Order Support Request
For the fastest response, please use the appropriate form and include your Wolf appliance model number, serial number, part number, order number if applicable, shipping destination, and clear photos when available.